Privacy Policy

This privacy policy discloses the privacy practices for ( This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
    The security procedures in place to protect the misuse of your information.
  3. How you can correct any inaccuracies in the information.

1. Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organisation, other than as necessary to fulfil your research request. Unless you ask us not to, we may contact you via email in the future to tell you about special offers, new products or services, or changes to this privacy policy.

2. Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

3. GDPR (General Data Protection Regulation)
We can confirm we have carried out a data audit to comply with the General Data
Protection Regulations which came in to effect on 25th May 2019. It details how we
use the information you give us to carry our research projects and the ways in which
we protect your privacy and data. The details are set out here in our Privacy Policy and
our Privacy Notice. Please call us on 01733 270456 if you would like to discuss or
remove any of your data.

4. What information do we collect?
We collect three kinds of information from visitors to our website, information you
provide to us when you complete the ‘Family Information Form’ or ‘Enquiry Form’,
and logs of activity on our website.

Customer information
When you commission a research project, you provide information to us.

  • 1. Personal data about yourself. This will be:
  1. Your name and contact details. Email is our preferred method of
    communication. We also post your package to the address provided by you.
  2. Details of the payment you made to us for invoicing. Secure transactions
    through PayPal. We have no access to your card details.
  3. To research your family history, details of your family links e.g. to parent,
    grandparent etc.
  4. Your date and place of birth or marriage details.
  • 2. Personal data about your family members.

We research information about ancestors dating back as far as possible. Researching
historical information on your ancestors is compatible with GDPR, and we are free to
provide such data to you in the form of a family history research project.
If you provide personal data about living family members, we will only use it for
completing your family tree project. Such data may include names and details of birth,
marriage or family links. If you think your relative might not want to be included,
please contact them first to obtain their permission.

6. Lawful basis for processing
The lawful basis for processing the personal data you give us is that it is necessary to
fulfil the contract of creating a family history product, and we agree to undertake the
project for you.

7. Data sharing
When you commission a project with us, we only send the family tree project data
back to yourself and no one else. However, you can order a project on behalf of a
relative i.e. a parent.

  • We never sell your private information to other companies. We do not use
    bulk email, postal or text messaging.
  • We will never publish any information about individuals on our website.
  • We will never publish your family tree anywhere. The exception being which we use for backup and research. No information is
    available to the public without our permission.

8. Data retention
If you wish to have your records deleted as soon as the project is completed, we are
happy to do that. Please email your request to . On completion of
your family history research we will retain the files for up to 2 years in the event that
you may require further research carrying out or reprints of digital or printed

9. Links
This web site contains links to other sites. Please be aware that we are not responsible
for the content or privacy practices of other sites. We encourage our users to be
aware when they leave our site and to read the privacy statements of any other site
that collects personally identifiable information.

10. Website usage information
Log files recorded by our ISP allow us to understand visitor’s use of the site. We
analyse log file information from all our visitors, which we use to analyse visitors use
of the Website. Log files do not contain any personal information and they are not
used to identify any individual patterns of use of the site.

11. Website Security
We take precautions to protect your information. When you submit sensitive
information via the website, your information is protected both online and offline.
Wherever we collect sensitive information, that information is encrypted and
transmitted to us in a secure way.

While we use encryption to protect sensitive information transmitted online, we also
protect your information offline. Only employees who need the information to
perform a specific job (for example, billing or customer service) are granted access to
personally identifiable information. The computers and servers in which we store
personally identifiable information are kept in a secure environment.

12. Cookies

  • What are cookies?

Cookies are small text files that are transferred by a website to your browser
directory. They help the website identify your browser/device. They perform different
tasks on a website, and certain aspects of the website will not function correctly
without them. To find out more about cookies please visit:

  • Google Analytics

Google Analytics gathers information about users, how they found and navigated to
the website as well as facts about which browsers they have used. The data gathered
by this cookie is anonymous and is used to enhance the usability of this website.
Google Analytics is known as third party cookies, no information gathered is personal
or specific to an individual user. For further information please see:

  • Implied consent policy

We operate an implied consent policy. This means by actively using the UK Ancestral
Research Services website, we assume that you accept our implied consent policy
terms which means if your browser is set to accept cookies that you are happy with
their usage through third party cookies such as Google Analytics.
If you are not happy you should not use the site or delete these cookies at the end of
your visit.

13. Updates
Our Privacy Policy and Privacy Notice may change from time to time and all updates
will be posted on this page. If you feel that we are not abiding by this privacy policy,
you should contact us immediately via telephone at 01733 270456 or via email.